A. Raptis and Sons Pty Ltd takes the privacy of your information seriously.
Please read the following Privacy Policy to better understand what information our website (www.raptis.com.au – the “Site”) and any related sites we manage (for example our social pages) collects and uses about you and how it handles this information. We will not use or share your information with any person or entity, except as described in this Privacy Policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you interact with us.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
When you use the Site, contact us via email, subscribe to a mailing list and/or our newsletter, interact with us on social media, we may collect certain information from you, including your name, email address, and phone number. We refer to this information as “Contact Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.
How we use your personal information
We use the Contact Information that we collect generally to analyse our marketing, business and websites, and to provide you with marketing updates/information (where you have given us consent).
Additionally, we use this Contact Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising/retargeting campaigns).
Sharing your personal Information
We may disclose your Personal Information to third party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, hosting and server providers, and networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment system operators.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers have their own privacy policies in respect to the information, we recommend that you read their privacy policies, to understand how your personal information will be handled by these providers. Once you leave the Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
We do not sell or deal in personal or business information. Your information will only be used by us to complete our contract to you, identify marketing information and statistics, and customer service generally to improve our Site, products and services.
We may disclose your Personal Information in good faith where required to do so:
- by law or by any court;
- to enforce the terms and conditions of any of our contract(s);
- to protect our rights, property, or safety and that of our employees, contractors, customers, or third parties; or
- to relevant institutions with the purpose of preventing fraud.
Other Websites
Our Site and any related sites (for example our social pages) may contain links to other websites. We are not responsible for any information or other links contained on these websites. Links and information on these websites are provided simply for your convenience and does not imply endorsement, or approval of them. If you access these links you do so at your own risk. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
Your rights
Subject to certain conditions, by law, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you reside outside of Australia, please note that we are processing your information in order to fulfil contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of your location, to where our business is located – Australia, and may also be transferred to the United States. Take note that your information will be transferred to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and by using the Site and any other of our related sites, you consent to the transfer of information about you including your Personal Information.
Data retention
When you place an order through the Site, we will maintain your Personal Information for our records only for as long as is reasonably necessary for us to fulfil our obligations to you and our legal obligations. In some instances, we may have to retain your data for legal reasons or for compliance purposes even after you cease to use our services. We delete or erase your information once it is no longer needed. For further information on how long your data will be retained by us, please contact us using the contact information below.
Security
To protect your personal information, we put in place appropriate technological and organisational measures and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS requirements and implement additional generally accepted industry standards.
Children under the age of 16
The Site is not intended for individuals under the age of 16. If you are under 16 years of age, do not use this Site, provide any personal information, and/or make any purchase through this Site.
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time and those changes shall take effect in respect of all subsequent uses by you of the Site. You should therefore check this Privacy Policy every time before you use the Site and only if you accept the Privacy Policy should you proceed to access and use the Site and any related sites (for example our social pages).
DO NOT use this Site and any related sites (for example our social pages), including any information contained in it in any way, unless you have read this Privacy Policy and accept it. Your continued use of the Site and any related sites managed by us will mean that you accept this Privacy Policy and any changes and they will be binding on you.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the subject line ‘Privacy Policy’ by e‑mail at hr@raptis.com.au.
This Privacy Policy is effective as of May 6, 2022.